Microsite for International Customer Service Conference 2017.



Agenda

BSH International Customer Service Conference 2017

 


Monday 29.05.2017

Tuesday 30.05.2017

Wednesday 31.05.2017

Thursday 01.06.2017

Time

Activity

Location

Time

Activity

Location

Time

Activity

Location

Time

Activity

Location

18:00

Open house; get together and aperitif

Navona Restaurant

 at Hotel Makedonia Palace

09:00

 

Opening

 

 

 

 

Concert Hall Saltiel room

 

08:30

Outlook on day 2

 

 

Concert Hall   Saltiel room

 

Before 12:00

 

Check out of the hotel and payment of rooms

Hotel Makedonia Palace

19:30

 

Introduction of new CS Managers

09:10

 

Welcome from Greece

 

08:40

Key note

 

 

 

 

20:00

Dinner

09:30

 

Update on PCS strategy

09:40

Update on BSH strategy & performance

 

 

 

 

 

10:00

Coffee break

 

10:30

Coffee break

 

 

 

 

 

 

 

10:45

Key Note

 

 

Concert Hall Saltiel room

 

11:15

Pricing – strategic outlook and best practices

 

 

Concert Hall Saltiel room

 

 

 

 

 

 

 

11:30

Home Connect in Customer Service

11:45

Towards PCS 2020 – Customer Service System and Process Landscape

 

 

 

 

 

 

12:00

Lunch

 

12:45

Lunch

 

 

 

 

 

 

 

13:30

Drive the Consumer Journey

Concert Hall Saltiel room

14:15

BFQ -Service Efficiency Today and Tomorrow

 

 

 

Concert Hall Saltiel room

 

 

 

 

 

 

 

14:30

Introduction to Market Place

14:45

Spotlights on parts logistics

 

 

 

 

 

 

15:00

Market Place incl. coffee break

 

Saltiel room  Foyer

 

 

15:15

Operational Excellence

 

 

 

 

 

 

 

16:30

Detergents - Extending the accessory portfolio

Concert Hall Saltiel room

 

15:45

Coffee break

 

 

 

 

 

 

 

 

17:00

Wrap up of the day

 

16:15

Best Practice Award Presentation

 

 

Concert Hall  Saltiel room

 

 

 

 

 

 

 

19:00

 

Evening event

 

17:00

 

Wrap up

 

 

 

 

 

 

 

 

 

 

19:00

Evening event

 

 

 

 

 




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