Agenda
BSH International Customer Service Conference 2017
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Monday 29.05.2017 |
Tuesday 30.05.2017 |
Wednesday 31.05.2017 |
Thursday 01.06.2017 |
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Time |
Activity |
Location |
Time |
Activity |
Location |
Time |
Activity |
Location |
Time |
Activity |
Location |
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18:00 |
Open house; get together and aperitif |
09:00
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Opening
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08:30 |
Outlook on day 2 |
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Before 12:00
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Check out of the hotel and payment of rooms |
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19:30
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Introduction of new CS Managers |
09:10
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Welcome from Greece
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08:40 |
Key note
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20:00 |
Dinner |
09:30
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Update on PCS strategy |
09:40 |
Update on BSH strategy & performance
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10:00 |
Coffee break |
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10:30 |
Coffee break |
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10:45 |
Key Note |
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11:15 |
Pricing – strategic outlook and best practices |
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11:30 |
Home Connect in Customer Service |
11:45 |
Towards PCS 2020 – Customer Service System and Process Landscape |
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12:00 |
Lunch |
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12:45 |
Lunch |
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13:30 |
Drive the Consumer Journey |
14:15 |
BFQ Project: Reduction of Appliance Exchange |
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14:30 |
Introduction to Market Place |
14:45 |
Spotlights on parts logistics |
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15:00 |
Market Place incl. coffee break |
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15:15 |
Operational Excellence
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16:30 |
Detergents - Extending the accessory portfolio |
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15:45 |
Coffee break
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17:00 |
Wrap up of the day
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16:15 |
Best Practice Award Presentation
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19:00
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Evening event |
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17:00
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Wrap up
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19:00 |
Evening event
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